These Terms of Service ("Terms") form a binding agreement between Praxxii Global ("Prax CRM", "we", "us") and the entity or individual agreeing to them ("Customer", "you"). By signing up for or using Prax CRM, you agree to these Terms. If you accept on behalf of a company, you confirm you have authority to bind that company.
1. Definitions
- Service — the Prax CRM software-as-a-service product, including the marketing site, the application at app.praxcrm.com, the REST API, and any integrations or features we offer.
- Workspace — the multi-tenant account you provision, isolated from other customers' data.
- Customer Data — content, records and files your team uploads or generates inside the Service.
- Authorised User — a person you authorise to use the Service under your subscription.
- Order — the plan, seat count and billing cadence you accept on the pricing page or in a signed order form.
2. The service
We provide Prax CRM as described on praxcrm.com and in your Order. We may improve, modify, or discontinue features as the product evolves. For material adverse changes that materially reduce the functionality you're paying for, we'll give at least 30 days' written notice and offer a refund of any pre-paid, unused fees.
3. Your account
- You're responsible for everything that happens under your account, including the actions of every Authorised User.
- You must keep credentials safe; turn on 2FA for every admin (it's free on every plan).
- An individual seat may not be shared between humans. Bots, automation accounts and shared inboxes count as separate seats.
- You must give us prompt notice of any unauthorised access at privacy@praxcrm.com.
4. Acceptable use
You agree not to, and not to permit anyone to, use the Service to:
- break the law, infringe rights, or store content you don't have the right to store;
- send spam, bulk unsolicited mail, malware, phishing payloads, or content prohibited by anti-spam rules including CAN-SPAM, CASL, GDPR direct-marketing rules, India's TRAI guidelines, or your applicable local equivalent;
- attempt to disrupt, reverse-engineer, decompile, fingerprint, scan beyond the public attack surface, or probe the security of the Service except under a written safe-harbour agreement we've signed;
- use the Service to build a competing product or to benchmark it for a competing product;
- circumvent rate limits, feature gates, billing meters, or any other technical limit we apply;
- upload personal data of someone under 16, special-category data (race, health, biometric, sexual orientation, etc.) where you have not lawfully obtained consent, or any data you're contractually or legally barred from sharing;
- resell access to the Service except under our partner programme.
We may suspend or terminate access for material breach of this section on notice; for a serious or ongoing violation that puts other customers, third parties or our infrastructure at risk, we may suspend immediately and notify you afterwards.
5. Customer Data
Your data is yours. You retain all rights, title and interest in Customer Data. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display and process Customer Data solely to provide the Service to you and your Authorised Users. We do not use Customer Data to train models, sell to third parties, or share with any other customer.
You're responsible for the lawfulness of Customer Data — for having the rights, consents and lawful bases needed to put each record in your workspace. If a record needs to come out, you can delete it directly, or invoke Admin → Settings → Privacy → Right to erase.
6. Subscriptions, billing, taxes
- Plans are billed per seat, per month or per year depending on the cadence you choose. Annual plans are pre-paid; monthly plans are paid in advance for the upcoming month.
- Adding seats mid-cycle is prorated to the day. Removing seats applies at the next renewal — we don't credit removed seats mid-cycle.
- Subscriptions auto-renew at the same plan and term unless cancelled before the renewal date. We send a reminder 14 days before annual renewals.
- Fees exclude taxes. You're responsible for any GST, VAT, sales tax, withholding tax or similar charges. Where we're legally required to collect tax (e.g., GST in India), it appears on the invoice.
- We don't refund for partial months. If you cancel, you keep access until the end of the paid period.
- Unpaid invoices accrue late fees of 1.5% per month or the maximum legally permitted, whichever is lower. Accounts more than 30 days past due may be suspended.
- We may change pricing for new orders at any time; existing orders renew at the price last quoted unless we give 30 days' notice.
7. Confidentiality
Each side will keep the other's non-public information confidential and use it only to deliver or use the Service. Customer Data is your Confidential Information. The obligation survives termination by three years (indefinite for trade secrets and customer lists).
8. Intellectual property
Prax CRM, the underlying software, the marketing site, our trademarks, documentation and any feedback we incorporate are and remain our property. Nothing in these Terms transfers IP rights. Feedback you submit may be used by us without restriction or attribution.
9. Beta features
Features marked "beta", "preview", "experimental" or labelled with a major-version 0.x are provided as-is. Their availability and performance aren't covered by the SLA, and we may withdraw them on notice.
10. Service levels and availability
We operate the Service on best-effort availability for Starter and Growth plans. Enterprise plans carry a written SLA — including any uptime commitment, the measurement methodology, and service credits — negotiated as part of your contract. Status is published at /status.
11. Suspension and termination
Either side may terminate for convenience at the end of a paid term. Either side may terminate for material breach not cured within 30 days of written notice. We may suspend the Service immediately for security or compliance reasons, non-payment past 30 days, or behaviour prohibited under section 4.
After termination, Customer Data is read-only for 30 days (export anywhere from the admin panel) and permanently deleted within 60 days, with a deletion attestation issued on request.
12. Warranties & disclaimer
We warrant that we'll provide the Service with reasonable skill and care and will not materially decrease its security or functionality during a paid term. EXCEPT FOR THE EXPRESS WARRANTIES IN THIS SECTION, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER SIDE WILL BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY. EACH SIDE'S TOTAL CUMULATIVE LIABILITY UNDER THESE TERMS IS LIMITED TO THE FEES YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM. The cap and exclusion don't apply to: (a) breach of confidentiality, (b) indemnity obligations, (c) infringement of the other side's IP, or (d) liability that cannot legally be limited.
14. Mutual indemnification
We will defend you against third-party claims that the Service, used as permitted, infringes that third party's IP, and pay damages finally awarded or agreed in settlement, subject to the cap above. You will defend us against claims arising from Customer Data, your Authorised Users' use of the Service, or your breach of section 4. Each side gives the other prompt notice and reasonable cooperation; the indemnifying side controls the defence and any settlement that only requires payment of money.
15. Data processing & security incidents
Where we process personal data on your behalf, our DPA at /dpa applies and is incorporated into these Terms. We'll notify you of confirmed personal-data breaches without undue delay and within 72 hours of discovery where law requires.
16. Force majeure
Neither side is liable for failures caused by events outside its reasonable control (natural disasters, war, civil unrest, large-scale infrastructure outages, governmental action, sustained DDoS), provided the affected side acts in good faith to mitigate.
17. Governing law & disputes
These Terms are governed by the laws of India, without regard to conflict-of-laws rules. Disputes will be resolved in the courts of Aligarh, Uttar Pradesh — except that either side may seek injunctive relief in any court of competent jurisdiction to protect IP, security or confidentiality. We'll first try to resolve disputes in good faith for 30 days from written notice.
18. Notices
Notices to us go to privacy@praxcrm.com or by registered post to our office in Aligarh. Notices to you go to the billing email on file or, for ephemeral notices, the in-app banner.
19. Assignment
Neither side may assign these Terms without the other's written consent — except either side may assign without consent in the event of merger, acquisition, or sale of substantially all assets, on written notice.
20. Severability & entire agreement
If any provision is held unenforceable, the rest remains in effect. These Terms, plus the DPA and any signed Order, are the entire agreement between the parties on this subject and supersede any prior arrangements.
21. Changes to these Terms
We'll notify Authorised Users in writing of any material change at least 30 days before it takes effect. Continued use of the Service after that constitutes acceptance.
22. Contact
Questions about these Terms? privacy@praxcrm.com.